At Elegant Gems, your satisfaction matters to us. If for any reason you are not completely happy with your purchase, you may return it within 14 days of delivery.

To qualify for a return, the item must:

1. Be unused and in original condition

2. Include all original packaging, tags, and accessories

3.Be returned within 14 days of receiving your order

To start a return, you can fill out the Contact Us form on our website or email us directly at eleganttgems@gmail.com.

Our team will guide you through the quick and simple return process.

Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow a few business days for processing.

Please note:

Items that are worn, damaged, or missing original packaging may not be eligible for a refund.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

If you have any questions, we’re always here to help!